What our clients are saying about us (unsolicited): (Received in the past three months) Take-over of a poorly managed Strata: “...I know we have not communicated much throughout this transition period, however, I just wanted to express a personal welcome to our world and to tell you how much I enjoyed last night's council meeting - a refreshing change from the past & an encouraging confirmation that our council made a good decision in engaging Touchstone…... “I was very impressed with your obvious extensive preparation for the meeting, comprehensive agenda with supporting documentation & personal participation in numerous items even though you have only officially been on board for less than one month. Well done!!!...” (Council Member – 215 units, High-End Strata) Unsolicited sale of three commercial buildings managed by Touchstone: “...just on the plane heading back from Edmonton and I wanted to take a couple of seconds to thank you personally for your exceptional efforts in managing our three commercial properties. “The last few weeks have been especially difficult for us and I am thrilled you met each challenge with the dedication and professionalism I've grown to expect. It has been my pleasure working with all of you over the last number of years and I hope we will have the opportunity soon to continue our relationship on other projects. “Please pass on my thanks and appreciation to the property manager, the engineers and of course the rest of the accounting and office team!! “Again, my heartfelt thanks and appreciation to you all.” (Senior Vice President, Commercial Asset Owner in Vancouver) Touchstone requesting a one year contract renewal at the AGM and awarded two: (Touchstone took-over this poorly managed Strata in 2009) “...KT (Council President) commented he and the other council members were very pleased with Touchstone’s management, finding them thoughtful and providing good guidance to the council. GO (council member) commented the financial accounting records are very clear and detailed. KT recommended the management contract be renewed for a two year period commencing July 1, 2010 through June 30, 2012. “A MOTION was duly made to approve the renewal of management contract with Touchstone Property Management Ltd. for a further two (2) year term commencing July 1, 2010. It was MOVED and SECONDED. All in favour (15), Opposed (0).” (38 units - 4 year old Strata in North Burnaby) What clients have been saying over the years... Investors Real Property Fund “Through their hands-on management style, in-house knowledge and support of mechanical and HVAC systems experts, they managed to expeditiously resolve all tenant and building issues on a timely basis and at minimal cost, without the need for significant capital costs.” Statistics Canada “We have been very pleased with both the building and the service we have received from Touchstone. The building systems and fixtures have performed very well and we have had little trouble providing our 200 employees with comfortable quarters. As the first tenants in a brand new building, we frankly expected that numerous problems would arise during the first few months of our tenancy. I can, however, report that we encountered very few problems and those that did arise were addressed and resolved by Touchstone and their contractors in a very prompt and professional fashion.” British Columbia Medical Association “The feedback from the staff and comments from other tenants in the building has been 100% positive. The Touchstone staff have been pro-active in taking action to address maintenance issues rather than waiting to be told by one of our staff members.” The Standard Life Assurance Company “Ms. McCrone was well liked by the tenants and developed a good tenant relationship with everyone over the years by being proactive in her approach to managing the building and problem-solving. I am confident that with Ms. McCrone's work experience and her tireless efforts any clients of Touchstone Property Management will be well cared for.”