We pride ourselves on our expertise and experience in property management. Led by a knowledgeable senior management team and supported by experienced maintenance, engineering and administrative staff, we continually provide the highest level of service to our clients.
• End-to-end property management solutions » • Proactive approach to maintenance and engineering » • Client-driven financial reporting » • Hands-on management » • Real-time communication and response » • For owners »	SNAPSHOT Portfolio of properties - office, retail, medical, commercial, industrial and strata Total area managed - more than 1.5 million square feet Location of properties - Greater Vancouver Clients - small investors, multinational corporations, strata corporations Award - Power Smart Partner Excellence Award for energy efficiency
End-to-end property management solutions When we take over a property, we assume full responsibility for its management and operations. We provide a wide range of property management services that include: • Property inspections • Overseeing building upgrades and improvements • Compliance with current codes and bylaws • Purchase of equipment after calling for and reviewing competitive bids • Repairs and preventive maintenance • Service contract negotiations and management • Lease administration and tenant services • Insurance and appraisal administration • Tenant billing and collections • Financial reporting and budgets Our property managers are constantly adding value to the property by improving operating efficiency and tenant comfort. Back to the top
Proactive Approach to Maintenance and Engineering We offer optional engineering and maintenance services which include operating and designing HVAC and building management systems, preventive maintenance and repairs, and generating RFPs (Requests For Proposals). All contractor work is guided and supervised by our in-house engineers and property managers, which results in lower capital and operating costs for the building. More...» Back to the top Client-driven financial reporting Timely and accurate financial reporting and proactive cash management solutions are among Touchstone's key strengths. Our professionally qualified accounting staff has many years of experience and follows the stringent standards and guidelines set by the Real Estate Council of British Columbia and Canadian Generally Accepted Accounting Principles (GAAP). Our accounting department offers the following services: • Operating statements, balance sheets, and supporting schedules • Budget preparation • Tenant billing and collections • Payment of operating expenses • HST/GST reconciliation and remittance • Investment of surplus funds • Year-end audit working paper files • Project accounting (tenant/building improvements) • Use of professional property management software     Back to the top	The industry standard: Touchstone received the Power Smart Partner Excellence Award for improving energy efficiency by 28% per year
Hands-on management Property management is a "people" business - understanding the needs of the owners and tenants and providing them with seamless service. The property managers pay regular visits to the buildings to meet with tenants and ensure that everything is running smoothly. Our in-house engineering staff is on-site regularly and personally oversees repairs, upgrades, and other maintenance projects. Clients can rest assured that they will receive one-on-one personalized attention from our property managers who are always available to answer their questions and discuss any issue pertaining to their business. Back to the top
Real-time communication and response Staying in touch with our clients is a hallmark of our client services. Not surprisingly, we have made substantial investments in state-of-the-art communications technology to ensure a real-time response rate. Client services for some of our larger properties can be requested and accessed on the Internet. Back to the top For owners What should an owner demand from a property manager? Experience Touchstone's senior property managers have an average of 15 years' experience in real estate management. Your property will benefit from our experience. Service Property management is a "people" business. Our advantage is a close knit team of dedicated, motivated professionals who enjoy providing hands-on property management. Cost effectiveness Quality property management should add value to your real estate investment. Lower operating costs and well performing buildings mean better tenant retention and added value to the owner's assets. Quality accounting Timely, accurate accounting along with professional cash management means more control and higher returns to you, the owner. Attention to detail In property management, it is the details that count. Our managers are thorough: they keep track of details without losing sight of the big picture. Local knowledge Touchstone managers are all long time residents of Metro Vancouver and are very familiar with local codes, bylaws and Real Estate values. Communication We utilize leading-edge integrated communication technology to deal with issues and complaints expeditiously. Responsiveness Our 24/7 service provides our clients and tenants with what they need, when they need it, no excuses. It's that simple. Back to the top	www.canadawaybp.com Tenants can access information and request services online